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Join Our Team as an IT Technical Operations Lead!



Job Title: Technical Operations - Team Lead (IT & Security)

We are seeking a highly skilled and dedicated ITOPs Team Lead to join our dynamic team. The ideal candidate will have extensive experience in managing IT operations, ITSM, Windows Server and Linux environments, with a strong emphasis on security assessments, patch management, cloud security, cloud applications, and Office 365/AWS/GCP. Play a pivotal role in leading projects, optimizing IT services, and ensuring the security and efficiency of our IT infrastructure. Your technical expertise combined with exceptional leadership skills will be key to delivering outstanding IT solutions to our clients.



Responsibilities:

  • Utilize ITIL best practices to enhance IT service delivery and support processes.

  • Monitor and maintain IT operations to ensure high availability and performance.

  • Strong understanding of IT networks, including network monitoring and troubleshooting.

  • Lead change management processes to ensure that all changes to IT systems are conducted in a controlled and efficient manner.

  • Develop and implement effective patch management strategies to ensure all systems are up to date with the latest security patches and updates.

  • Windows Server & Linux Administration, manage, configure, and maintain Windows Server and Linux systems to ensure optimal performance, HA, and reliability.

  • Support and manage cloud applications, ensuring seamless integration and functionality within the organization.

  • Office 365 Administration: Administer and support Office 365 services, including policies, IAM, mailboxes, security settings, share point, licensing and troubleshooting.

  • Enforce security controls security solutions such as XDR/EDR/NGFW/WAF/Email Security/Security Gateway/ etc.

  • Implement and manage cloud services and models and/or security controls for cloud environments (AWS/Azure/GCP/Alibaba), ensuring compliance with industry standards and best practices.

  • Assist in the development and implementation of GRC frameworks to ensure compliance with regulatory requirements.

  • Stay updated on the latest cybersecurity trends, threats, and best practices to ensure the organization’s defenses are robust.

  • Research and Development: Engage in research and development activities to identify and implement new tools and technologies that enhance IT operations and security.

  • Provide guidance to IT staff, fostering a collaborative and productive team environment.

  • Actively engage with clients to understand their needs and provide effective IT solutions.

  • Lead project management initiatives, ensuring projects are delivered on time and within scope and coordinating with PM.

  • Present technical information clearly and effectively to both technical and non-technical audiences.

  • Maintain a positive attitude, demonstrating a willingness to tackle challenges and work under pressure to meet deadlines


Qualifications:

Education: Bachelor's degree in computer science, Information Technology, or a related field.

Experience: 5-7 years of experience in IT, with a focus on security, ITSM, cloud ops, and system administration.

Certifications: Relevant certifications such as CompTIA Security+, AWS Certified Solutions Architect, MCSA, ITIL, or equivalent are highly desirable.


Benefits:

  • Competitive salary (50-60k THB)

  • Opportunity to lead a dynamic team and contribute to our technological advancement.

  • Comprehensive training and development programs to keep you at the forefront of the industry.

  • Supportive and collaborative work environment.

Contract Type: Full-time, Permanent


Ready to Take the Lead?

Apply now and help shape the future of IT & Security at Greenwill Solution!


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